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FAQ
Frequently asked questions
1. How many days is the general delivery time?
Depends on region. Under normal circumstances, for T-shirt and jersey products, the production period in Macau is 7 working days; the production period in Hong Kong is 10 working days.
Products such as sweaters, training jackets and windbreakers have a production period of 15-20 working days in Macau and 25 working days in Hong Kong.
Attention
*Saturdays and Sundays are weekend holidays, which are not included in the production period.
*If the order is 70 pieces or more, we will make a further delivery notice before production.
Since our company mainly uses sublimation printing technology, we all need customers to provide Ai. or Cdr. vector graphics format, and attach PDF for verification. If not, the customer can also provide relevant high-definition graphic files, and the company will arrange a cooperative designer to cooperate with the re-drawing (the design fee will be quoted according to the complexity of the pattern).
Customers can make replenishment orders at any time. The quantity of replenishment orders depends on the product. Each product may have a minimum order quantity. For details, please consult our customer service.
Half a year after receiving the original goods, the price of the supplementary order is the same as the price of the original goods. If it is overdue, another quotation will be made according to the ordered quantity.
The minimum order quantity of our company is generally 6 pieces, but in terms of price, the smaller the order quantity, the higher the price, on the contrary, the larger the order quantity, the relatively lower price.
The color on the monitor may not be the same as the color on the actual product. The color of the design drawing will vary according to different monitors. The company hopes that customers can select the fabric color card before confirming the production, so as to minimize the problem of color difference.
Because the clothes are cut and sewn by hand, the difference of 0.5 inch - 1 inch is normal.
If you find any problems after receiving the goods, please contact the responsible salesperson as soon as possible within 48 hours after receiving the goods, and the company will try its best to cooperate to solve related problems. The company will not be responsible for any design changes (if the final design has been confirmed before production); at the same time, if the goods are damaged after washing, they will not be responsible.
Macau area: bank transfer, cheque, MPay, Juyiyong and cash paymentHong Kong: bank transfer, FPS, PayMe, bank transfer, check, purchasing card
Absolutely not, our company provides one-stop service. From fabric, design, to garment production and printing.
Customers can give us the physical objects or photos of the products they want, and then our company's production department will analyze various factors such as fabrics and printing to determine whether there are enough materials for ordering.
Generally, a small amount of order does not provide a plate-making service.
Sorry, our company does not accept finished product processing services.
No, but after the order is established, we will charge the customer a deposit of 500 yuan. If the order is canceled later, the deposit will become the design fee and will not be refunded. When the finished product is finished, the deposit will be included in the total order calculation.
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